Terms of Use

Terms of use - Personal Data Protection

Before visiting or using the pages and the services of our company website, the visitor/user should read carefully the terms and conditions cited below (hereinafter 'the terms and conditions') governing the full contents (hereinafter 'the contents') and the use of and the supply of services through, our company website. Unless the visitor/user disagrees with the terms and conditions, in which case he/she shall not visit/use the pages of our company website and/or our company services offered through it, the visitor/user shall be deemed to be aware of the terms and conditions and to consent to them.

Our company (hereinafter referred to as “Emporiki Rent”) is entitled to modify the terms and conditions at any time. The visitor/user shall each time check the terms and conditions for modifications as above and, in the event that he/she disagrees, he/she shall cease to visit/use our's company website. Should the visitor/user continue to visit/use Emporiki Rent’s website, he/she shall be deemed to acknowledge and agree to the terms and conditions, as currently applicable.

Intellectual and industrial rights

The contents of our company website, including, without limitation, texts, news, graphics, drawings, photographs, illustrations, pictures, services supplied and generally records of any nature are protected by copyright and are, except for any expressly acknowledged third party rights, governed by national and international copyright law. Accordingly, the contents may not be reproduced, republished, copied, stored, sold, relayed, distributed, published, executed, downloaded, translated or modified in any manner whatsoever, in part or in summary form, without the prior express written consent of our company.

Individual parts of the contents may exceptionally be stored or copied on a simple personal computer, on condition that the source of any individual parts of the contents stored or copied as above is cited at all times, where they are intended solely for personal use, any commercial or other use or exploitation being prohibited. This clause shall under no circumstances be construed as an assignment or transfer of our company intellectual rights in any manner whatsoever.

Whatever else is contained in the electronic pages of our company website and constitutes an established trademark or product protected by a third party's copyright falls within the third party's area of responsibility and is therefore not included in the scope of this Agreement.

Visitor / user's obligations

The visitor/user shall comply with the provisions of Greek, European and International law and the relevant statutory provisions governing telecommunications, and shall refrain from any misuse or abuse of the contents and the services of our company website. Furthermore, the visitor/user shall visit/use the site in a fitting and appropriate manner and shall duly observe the rules of honest industrial and commercial practice during his/her visit/use thereof, any unfair competition or other practices contrary to the rules of Netiquette being expressly prohibited. Any damage caused to our company website or generally to the internet by reason or as a result of the visitor/user's misuse or abuse of the relevant services shall fall exclusively within his/her area of responsibility.

Limitation of liability of Emporiki Rent’s website

Our company. undertakes to exercise its best efforts to ensure, but makes no warranties and is therefore not liable for maximum accuracy, clarity, timeliness, completeness, correctness and availability of the information and the contents of our company website. Under no circumstances, including negligence, shall any liability be created in our company for any damage caused to the visitor/user by reason or as a result of the use of our company website.

Any information and service available through our company website shall be supplied 'as is', without any warranty whatsoever, whether express or implied, on our company part, our company expressly disclaiming all warranties, even warranties regarding the merchantability or fitness thereof.

Our company under no circumstances guarantees an uninterrupted, error-free or virus-free supply of contents and services via our company website or via any other site server providing access to the contents of our company website.

Accordingly, under no circumstances shall our company be liable for any direct or consequential damage, loss of profit, decision-making, performance or non-performance of any securities or other investment transaction that may arise from the use of our company website.

Disclaimer of liability for solicitation

Under no circumstances shall anything available to the visitor/user through our company website be deemed to constitute a direct or indirect solicitation to carry out any investment or other act which has a financial impact; the visitor/user shall use his/her discretion to assess anything available through our company website as above and shall act on the basis of his/her own will, without any responsibility on the part of our company.

Links to other sites

Our company website is not legally responsible for the contents and services of internet sites other than our company which are accessible via our company website through links, hyperlinks or commercial banners, and makes no representations or warranties as to the availability of the contents or services thereof. Any problem which may arise during the visitor/user's use of any other websites accessible via our company website falls within their area of responsibility and shall be taken up with them. Access to other websites via our company website is provided for the visitor/user's convenience only and creates no liability, obligation or commitment of any nature whatsoever in any of the parties involved.


It is hereby expressly agreed that in the event that any claim or action, whether administrative or judicial, is filed against our company website by reason or as a result of the visitor/user's breach of any nature whatsoever, the visitor/user undertakes to enter a caveat and to indemnify our company website for any loss, damage or other expense incurred to it by reason or as a result of the above.

Governing law and other provisions

This Agreement is governed by the provisions of Greek law, the Rules and Directives of European law and relevant international provisions, and shall be construed in accordance with the rules of good faith, equitable principles and the economic and social purpose of the right.

Should any of the terms hereof be declared contrary to the law and therefore void or voidable it shall ipso jure cease to be effective, but the remaining terms hereof shall under no circumstances be affected and shall continue to remain in full force and effect.

No amendment to any of the terms hereof shall be valid or constitute a part hereof unless it is formulated in writing and incorporated into this Agreement.

Any dispute arising hereunder shall be subject to the competent jurisdiction of the Athens courts.

Personal Data Protection

The handling and protection of the personal data of visitors /users of our website is governed by the terms hereof and the provisions of Greek, European and international law on the protection of individuals with regard to the processing of personal data, as well as Decisions of the Hellenic Data Protection Authority.

Any eventual amendment to the said regulatory framework shall be announced herein. In any event, our company (hereafter “Emporiki Rent”) shall reserve the right to modify its terms of personal data protection, without prior notification, in line with the regulatory framework each time applicable. Our company website visitors /users are advised to check regularly the above terms for any changes, as continuous use of the site implies approval of any amendment thereto.

1. General Policy Framework

Information provided about the collection, storage, processing and use of personal data of data subjects (i.e. Data subject ("You" or "You" or "Our Clients" or "Our Staff").

The company under the name "Emporiki Rent" (hereinafter E-Rent or "Company" or "we" or "us") based in Athens, At Alexandras Avenue no. 108, tel. 2103277000, contact e-mail address contact@e-rent.gr, acting as Processing Manager, collects, stores, uses and generally processes your personal data.

1.1 What is Personal Data?

The term "personal data" refers to natural person's information, such as, but not limited to, name, postal address, e-mail address, telephone number, etc. identifying or identifying your identity, hereinafter referred to as "Personal Data or Data".

1.2 What is Personal Data Processing?

 Any transaction or set of operations carried out with or without the use of automated means in personal data or in sets of personal data such as collection, registration, organization, structure, storage, adaptation or alteration, retrieval, search for information, use, disclosure by transmission, dissemination or any other form of disposal, association or combination, limitation, erasure or destruction.

1.3 Which Data Do We Collect?

We take care to collect only data that is strictly necessary to serve the purpose for which it was given and used solely for the purposes for which it was collected. Except for any Data collected by the Cookies (see more paragraph 21), the Data is limited to what you have provided expressly for a specific purpose and provided you have given your consent. We also collect:

 Data on your visit to our site, such as Cookies.

Identity data such as name, surname, father's name, date of birth, driving license, ID number, ID number.

Product communications / shipping data, such as mailing address, e-mail, telephone number.

Payment details, such as bank account number, standing orders.

Identification information, such as IP address.

1.4 How do we use your Data?

Your Data is processed either by our Company's authorized personnel, or through our IT systems and electronic devices, and exceptionally by third parties, who are contractually bound to our Company for confidentiality and protect your Data, process it solely for the purposes for which we have been provided.

In general, your Data is being processed to provide you with the following services:

 Bid Submission: The Company processes your Data to bid for long-term car hire.

Car Hire: The Company processes your Data in order to fulfill its contractual relationship with you, such as hiring cars, providing service (such as maintenance, bodywork, repair, vehicle replacement, etc.), complying with legal obligations, raises or exerts legal requirements.

Car Purchase: The Company processes your Data to complete the purchase of second-hand cars.

Compliance with applicable law: The Company processes your Data in order to be able to meet its legal obligations, in particular related to compliance with Tax and Insurance legislation or vehicle insurance coverage deriving from an active insurance contract.

Contact Us: The Company uses your Data to respond to requests / queries you submit indicatively through our customer service and the corresponding ways of communication on our site.

1.5 For what purpose do we process your Data?

We collect your Data for the purposes of the products and / or services provided, indicatively for:

(a) the evaluation of your request for the submission of a tender and for the conclusion of the lease.

(b) managing the rental of your chosen car, e.g. communication and information about the availability, performance of the contract, the provision of maintenance, bodywork, repair, replacement, vehicle picking etc., the sending of the necessary documents for any products you purchased or the services you have provided, the management of the of your debts to the Company, making refunds.

(c) compliance with the obligations imposed by the applicable legislation, e.g. workers' tax and insurance legislation.

(d) control, improve and adapt to your preferences and choices regarding our products and / or services.

1.6 What is the legal basis for processing your Data from the Company?

Your Data is processed in accordance with:

(a) the terms of our contractual relationship,

(b) your consent, where appropriate,

(c) the Company's liabilities arising from the law (eg tax, labor, insurance, etc.)

(d) the legitimate interest of our Company.

1.7 Who are the recipients of your Data?

E-Rent guarantees that it will not transmit, notify, concede, etc. of your Data to third parties (other than those mentioned herein) for any purpose or use unless this is made mandatory by applicable law or is required by public / judicial bodies / authorities.

 Access to Your Data has absolutely essential staff of the Company, which is committed to confidentiality, and our affiliated companies that process your Data as a Joint Processors or as Processors on our behalf and in accordance with the instructions us.

 Indicatively, recipients of your Data are:

  1. The company that issues the payroll of our Company's employees.
  2. The insurance companies co-operating with our Company.
  3. The users of our brands and systems working with our Company.
  4. The companies that cooperate with our company provide services for repair, bodywork, maintenance of vehicles that have been leased to our customers.
  5. Companies of auditors who control the financial statements of our Company.
  6. Co-operating companies to provide roadside assistance to drivers using our Company's vehicles.
  7. Associate bailiffs and lawyers to collect outstanding debts
  8. In municipal and police authorities regarding KOK violations

 Your Data will not be used for any other purpose without prior notice and consent, including other promotional and advertising purposes as the Company is not active in them.

1.8 How do we ensure that Executives & Executives respect your Data?

The Executives on our behalf have agreed and contractually contracted with the Company:

(a) to maintain confidentiality,

(b) Do not send your Data to third parties without the permission of the Company,

(c) take appropriate security measures,

(d) comply with the legal framework for the protection of personal data, in particular Regulation 679/2016/EU (otherwise GDPR).

 The Executives may, in the performance of their duties, employ other persons who are called Subcontractors. In this case, the controller should have given the authority to handle the data in whole or in part. The consequence of this is that the underwriter has the same obligations and rights as the Performer, as discussed in this Policy and always within the scope of his assigned responsibilities, and to jointly assume responsibility with the Performer.

1.9 Do We Ship Your Data Out of the EU?

 E-Rent has only a presence in Greece so we do not send or share your Personal Data in countries outside the EU. Your personal information will not be used for any purpose other than what has already been mentioned in this Policy unless you have given us your consent.

1.10 When do we delete your Data?

 We retain your Data only for as long as it is required to fulfill the purpose for which you have communicated your data to us and in compliance with the applicable laws.

A minimum period of retention of Personal Data based on this policy is 20 years.

The policy we follow for the Data collected by Cookies is described in paragraph 21.

1.11 Is Your Data Safe?

 The Company is committed to preserving your Data.

Recognizing the importance of the security of your Personal Data, we have taken all appropriate organizational and technical measures that continually improve on the basis of technological developments for the sole purpose of protecting your Data from any form of accidental or fraudulent processing.

These measures shall be reviewed and amended as necessary.

 In any case, if we detect or notify Customer or our competent authorities of a violation of our current Privacy Policy, we immediately take all actions to evaluate the event, collect all necessary supporting material that confirms the violation, within 72 hours to the competent Authority and draw up a corrective action plan. Additionally, we also update the affected data subjects where they are predicted and required.

1.12 What are your rights?

You have the right to access your personal data.

This means that you have the right to be informed by us if we process your Data. If we process your Data, you can ask to be informed about the purpose of the processing, the kind of Data you observe, who we give it, how long we store it, whether it is automated to make decisions, but also about your other rights, such as correction, deleting Data, limiting the processing and submitting a complaint to the Data Protection Authority.

You have the right to correct inaccurate Personal Data.

If you find that there is an error in your Data, you can apply for us to correct it (for example, a name correction or an update of an address change).

You have the right to delete / the right to forgiveness.

You may ask us to delete your Data if it is no longer necessary for the above mentioned processing purposes or you wish to withdraw your consent if this is the only legal basis.

You have the right to transfer your Data.

You may ask us to receive in a readable form the Data you have provided or ask us to forward it to another controller.

You have the right to restrict your processing.

You may ask us to restrict the processing of your Data for as long as your processing objection is pending.

You have the right to object and withdraw consent to the processing of your Data.

You may oppose the processing of your Data and we will stop processing your Data unless there are other compelling and legitimate reasons that prevail over your right. If you have consented to the collection, processing and use of your personal data, you may revoke your consent at any time with future force.

1.13 How can you exercise your rights?

 In order to exercise your rights you may submit a request for access / correction / deletion / portability / restriction / retaliation / revocation of consent at the Company's mail address (Emporiki Rent, 108 Alexandras Avenue, 11472 Athens Attiki) or its e-mail address (contact@e-rent.gr) entitled "Exercise of Rights" and the addition of the corresponding "Request Form" as above, and we will take care to examine it and respond as soon as possible.

1.14 When do we respond to your Requests?

We will reply to your Requests for free without delay, and in any case within (1) one month after we receive your request. However, if your request is complex or there are a large number of your requests, we will notify you within one month if we need to take another two (2) months extension within which we will respond to you.

If your Claims are manifestly unfounded or excessive due in particular to their recurring nature, the Company may impose a reasonable fee, taking into account the administrative costs of providing information or executing the requested action, or refusing to respond to Request.

1.15 Where can you address the evolution of your requests?

For information on the evolution of your Request you can call 210 3277000 (Customer Service) or “contact@e-rent.gr”.

1.16 Do we use automated decision making / including profile training when processing your Data?

We don’ t makes decisions, or make any automated profiling based automated procedure in your Data processing, except when use «cookies» on our website that. (See paragraph 21).

1.17 What is the applicable law when processing your Data from us?

Applicable law is Greek law as formulated in accordance with the General Regulation on the Protection of Personal Data 2016/679 / EU and in general the current national and European legislative and regulatory framework for the protection of personal data.

Competent Courts for any disputes arising in connection with your Data are the competent Courts of Athens. Exceptionally, if any dispute that arises is of the jurisdiction of the County Court, then they may bring their dispute to the Athens County Court for settlement.

1.18 Where can you appeal if we violate applicable law to protect your Personal Data?

You have the right to lodge a complaint with the Personal Data Protection Authority (1-3 Kifisias Av. PO Box 11524, Athens, tel. 210 6475600, e-mail contact@dpa.gr) if you consider that your processing of your Personal Data violates the applicable national and regulatory framework for the protection of personal data.

1.19 How will you be informed of any changes to this Policy?

We update this Policy whenever necessary. If there are any significant changes to the Policy or the way we use your Personal Data, we will post on our site the update of the present, and we will notify you in any appropriate manner.

We encourage you to read this Policy at regular intervals to know how your Data is protected.

The Privacy Policy was updated on 24/05/2018.

1.20 Assessing our Harmonization with the Applicable Privacy Policy

The Company conducted an assessment of its Privacy Impact Assessment (PIA) for General Data Protection (GDPR) through a qualified consultant and all the improvements proposed by the consultant were fully and timely incorporated into the updated version of this Policy.

Additionally, the company has designed appropriate audit mechanisms to control compliance with the current framework and policy and identify and investigate any breaches of this policy.

1.21 Cookies and data collection online

We only use session cookies on our site to store information on your computer or mobile device to improve your online experience. Cookies are small text files that allow effective navigation between pages, help evaluate the efficient operation of our site and generally improve browsing experience. Our Company does not use third party cookies or cookies.

In general, our cookies can perform the following functions:

  • Basic cookies: Certain cookies are vital to the operation of our site. Without them, you will not be able to navigate the site and use some of its features. Basic cookies allow a smooth transition from page to page to the site and are absolutely essential for its operation.
  • Functional cookies: We do not use functionality cookies and we cannot remember the preferences and choices you have requested in previous visits to our site.
  • Performance cookies: We use performance cookies to analyze how our visitors use our site and to monitor the performance of the site. This allows us to provide a high-quality experience. These cookies do not collect information that identifies a visitor. All the information collected is collected and therefore is anonymous and is used only to improve the way our site works.
  • Promotional Cookies: We do not use promotional cookies.
  • Third party cookies: We do not use third-party cookies.